2019-2020 Men’s Basketball Student Ticket Distribution

Games without a lottery distribution

With your OneCard, students will be allowed to enter the Dean Smith Center (Entry C) starting 1.5 hours prior to tip-off on a first-come, first-served basis. There is no action required prior to the game and tickets will be based solely on availability.

The games that will not require a distribution are as follows:

11/1/19 Winston Salem State (EXH) 11/20/19 Elon

11/15/19 Gardner-Webb 12/30/19 Yale

Basketball Student Lottery Distribution Timeline:

Opponent	Game Date	Sign Up Start Date	Sign Up Deadline	Winner Email with Tickets/Loser Email
Winston Salem State (EXH)	11/1/19	No Student Lottery	No Student Lottery	No Student Lottery
Notre Dame	11/6/19	10/27/19 @ 10am	10/29/19 @ 11:59pm	10/30/19
Gardner-Webb	11/15/19	No Student Lottery	No Student Lottery	No Student Lottery
Elon	11/20/19	No Student Lottery	No Student Lottery	No Student Lottery
Ohio State	12/4/19	11/24/19 @ 10am	11/26/18 @ 11:59pm	11/27/19
Wofford	12/15/19	12/5/19 @ 10am	12/7/19 @ 11:59pm	12/8/19
Yale	12/30/19	No Student Lottery	No Student Lottery	No Student Lottery
Georgia Tech	1/4/20	12/20/19 @ 10am	12/27/19 @ 11:59pm	12/30/19
Pittsburgh	1/8/20	12/29/19 @10am	12/31/19 @ 11:59pm	1/3/20
Miami	1/25/20	1/15/20 @ 10am	1/17/19 @ 11:59pm	1/18/20
Boston College	2/1/20	1/22/20 @ 10am	1/24/19 @ 11:59pm	1/25/20
Duke	2/8/20	1/29/20 @ 10am	1/31/19 @ 11:59pm	2/1/20
Virginia	2/15/20	2/5/20 @ 10am	2/7/19 @ 11:59pm	2/8/20
NC State	2/25/20	2/15/20 @ 10am	2/17/19 @ 11:59pm	2/18/20
Wake Forest	3/3/20	2/22/20 @ 10am	2/20/19 @ 11:59pm	2/21/20

*Lottery sign up for the first game for the 2019-20 Men’s Basketball Season will begin October 27^th, 2019 at 10:00am. There is no advantage to be the first person to sign up, nor disadvantage to be the last. Please be aware you have 2 ½ days to sign up for each distribution.

*Be sure to follow the @UNCStudentTix Twitter account for up to date student distribution deadlines, as well as real time updates on ticket availability from the student gate (Entry C) of the Dean Smith Center on game day.

Online Lottery Sign-Up Instructions

Below are detailed instructions for the 2019-20 Online Men’s Basketball Student Ticket Distribution. Follow the instructions below to log into your student ticket account, request tickets and print tickets at home.

Logging into Your Account

Step 1: Open your web browser and go to www.goheels.com/tickets.

Step 2: Click “Student Tickets” in the middle of the blue navigation bar.

Step 3a: If you have already registered your account using your PID and student PIN, you will simply sign in under the “Already Registered” section with your PID and password you previously created.

Step 3b: If this is your first year using the online ticketing system, click “Register.” Enter your PID number along with your designated online Student PIN (you should have received an email in October from the ticket office with your PIN) and click “Activate.” If you do not know your PIN please email studenttickets@unc.edu. Enter your personal information and create a password unique to your account (Please refrain from using any special characters in your password such as: “!@#$%^&*” as they may prevent you from gaining access to your account in the future). Click on “Next Step” at the bottom of the page. Double check your personal information, and if all information is correct, click “Yes” at the bottom of the page. In the future when you log into your account you will use “Step 4a” and enter your PID and the password you created, and click “Sign In”, to access your account.

Forgot Password

If you cannot remember your password, click on the “Forgot Password” link and enter the e-mail address you used to set up the account. Your temporary password will be e-mailed to you.

Requesting Student Tickets within the Lottery

Once logged into your student ticket account, you can register for the games you would like to attend. Registration will begin approx. 10 days prior to the game and only last 2 ½ days (see the distribution timeline above for all dates and cut-offs).

• To request a ticket for a game, click on the name of the game.

• A preloaded default quantity of “2” will be in the request quantity box (only exception is the Duke game where you will only be able to register for 1 ticket), click “Add to Cart.” Next, enter the appropriate Word Verification characters and click “Continue.”

• Next click “Check Out.”

• On the next page once again verify your e-mail address, check the box to agree with the “Terms and Conditions” and click “Submit.” There is no charge for Student Tickets.

• Be sure to fully complete the previous steps to ensure your request has been processed.

• Upon completion of your online order, you will receive an e-mail confirming your request. If you do not receive a confirmation email in your inbox, be sure to check your spam filter and junk mail folders first, and then contact the ticket office. The ticket office hours are Monday through Friday between 8:30 am and 4:30 pm or you can email studenttickets@unc.edu (Keep in mind this email address is only monitored during the day, so any email sent at night will be answered the next business day).

• If you are having trouble with the online student ticket distribution, you must contact the ticket office prior to the sign-up deadline in order to be entered in the distribution.

You will be notified via e-mail if you are or are not randomly selected from the lottery for a game that you requested (based on the distribution timeline above). If you are randomly selected, your ticket will be emailed to you.

PLEASE REMEMBER

• By going through this process, you are entered in the Student Ticket Lottery for the selected game.

• You will be notified via e-mail approximately 5 days prior to the game if you have been randomly selected to obtain tickets to that game (see Distribution Timeline above for actual dates and deadlines).

• The order in which students request tickets has no bearing on who is randomly selected to receive tickets. There is no advantage being the first, nor is there a disadvantage being the last student to request tickets.

• Entering the lottery process does NOT guarantee a ticket to any game.

• If you have a Phase 3 ticket there is no benefit to arriving significantly early prior to the designated time, as you cannot enter until your phase begins.

• The CLEAR BAG POLICY is in affect for the Smith Center. For specific information regarding Smith Center Policies please visit: http://www.goheels.com/ViewArticle.dbml?SPID=108097&DB_OEM_ID=3350&ATCLID=205485965

Entry with Print at Home or Mobile Tickets

All students who are winners of the lottery will receive an email with the tickets attached. Print at Home tickets must be printed out, and mobile tickets will be needed to be downloaded prior to your arrival. Students need to have your OneCard in order to enter the game. All seating is GENERAL ADMISSION. There will be no seat assignments on your tickets. Students will be assigned an entry phase in which to enter the Dean Smith Center. Students may enter after their assigned time but not before. There is a no saving seats policy with general admission entry. Students who wish to sit together must enter at the same time phase (See Group Seating Below). The phase and time of entry will be displayed on your ticket. Entry Times are as follows:

Phase 1 – 1.5 hours prior to tip-off

Phase 2 – 1 hour prior to tip-off

Phase 3 – 30 minutes prior to tip-off

***The Duke distribution will remain a graduating priority distribution, with one ticket per winning student and 5 phases of entry***

***All students must enter the Dean Smith Center through Entry C***

PLEASE NOTE- All unused student tickets become VOID at GAME TIME.

If you have a Phase 1 ticket and Phase 2 has started entering the Smith Center, you will need to get in the back of the Phase 2 line. If you have a Phase 2 ticket and Phase 3 has started entering the Smith Center, you will need to get in the back of the Phase 3 line. The phase number on your ticket only has priority during that phase.

Students entering the Dean Smith Center while lower level and riser seating is still available, will enter through one of two sets of doors at Entry C (Student Entrance). As students enter, they will choose one of two bracelets (based on availability): one giving them access to riser seats, or one giving them access to lower level seating.

Tickets issued through the "student ticket lottery system" are non-transferrable (except when transferred to another full-time, fees-paying UNC student) and are not eligible for RESALE, nor may they be included in ANY transaction, financial or otherwise, or any other arrangement whereby such tickets are remunerated for profit or anything of value of any kind. Any prohibited transfer, barter, or resale of these tickets is strictly prohibited, will be considered a violation of University policy, and will render the tickets void. Offender(s) of this policy shall be subject to additional sanctions as determined in the University's sole discretion including, but not limited to, revocation of all ticket privileges.

Carolina Fever

The top 150 members of Carolina Fever who sign up for the lottery will win two tickets to the designated lottery basketball game (Note: This is different for Duke)

• Tickets received by the top 150 will be Phase 1 and distributed through the UNC Ticket Office online email distribution system

• Duke: The top 150 members will receive one ticket to the Duke Basketball game. The top 150 is not restricted to just seniors.

• After the top 150, the remaining portion of 50% of Phase 1 tickets will be distributed in point order to those students who randomly won the selected game’s lottery

• Duke: Seniors will receive precedence for all remaining tickets outside of the top 150.

• All ties, within the top 150 and top 50% of phase 1 will be determined by a random tie breaker from the UNC Athletic Department

Riser Seating will be on a first-come, first-serve basis. If you would like Riser seating and it is still available at the time of your designated phase entry, you will receive a bracelet as you enter the Dean Smith Center that will grant you admission into the Riser Section.

Group Seating can be acquired by students with valid tickets and UNC OneCards entering the Dean Smith Center at the same time. Students wishing to sit in a group or with friends will all have to enter at the same designated time phase. There will be no saving seats. The group will be permitted to enter at the designated time of the highest phase of all the group members (example: Student A is assigned Phase 1 and Student B is assigned Phase 3, Student A can go in at the designated time of Phase 3 with Student B, but Student B cannot enter with Student A at the designate time for Phase 1).

Entry via Stand-By Line

If you are not randomly selected to receive tickets in the student lottery, you will have a second opportunity to gain admission to the games. At game time, all unused tickets obtained through the student ticket lottery become invalid and the available seats will be filled by students in the Stand-By Line. Admission will be based strictly on availability and students will be required to show their valid UNC OneCard to gain entry (NO EXCEPTIONS). Students may enter the Stand-By line anytime between 1 ½ hours prior to tip-off and game time. Line up can begin no earlier than 1 ½ hours prior to tip-off on the day of the game.

Men’s Basketball Student Guest Pass

Full-time, athletic fee-paying students can purchase student guest passes to select Men's Basketball games. Student guest passes are on sale through your student ticket account beginning 10/17/19. Student guest passes range in price from $25 to $80, based on the game and the seat location. Students will be able to receive one student ticket and purchase up to five student guest passes, pending availability. There will be no student guest tickets for the Wofford & Duke games for the 2019-20 season. Please note all tickets (including the free student ticket) will have an assigned seat location and will not have access to the student section. In order to complete your order, you must request one student ticket and purchase at least one student guest pass. If you try to only request one student ticket, you will receive an error message saying, “You must purchase at least 2 tickets,” the 2 tickets include your free student ticket. Because the purchase of a ticket includes a free student ticket, the student will be taken out of the general lottery for games which they have purchased tickets. All tickets will be distributed on a first come, first serve basis and are all based on availability.